Full Terms and Conditions
Welcome to Strendus. This page sets out the terms that govern your use of our platform and defines the relationship between our service and its users. The rules below cover account creation, verification, permitted activity, financial transactions, promotions, dispute resolution and how changes to these terms will be handled. By accessing or using our services you agree to comply with these conditions, and we apply them to protect users, ensure fair play and maintain reliable operations across all features of the platform.
Account responsibilities
Registration and verification
Users must provide accurate and truthful information during registration. Identification and know-your-customer (KYC) verification may be required before certain features or withdrawals become available. Our review of submitted documents is mandatory and we may suspend or restrict access until verification is complete. Each individual is permitted to hold only one account and any attempt to operate multiple accounts may lead to account closure and forfeiture of balances.
Account security
Passwords and authentication credentials are the user’s responsibility. Prompt notification to our support team is required if account compromise is suspected. We may enforce additional security measures such as multi-factor authentication and device verification. Liability for unauthorized activity may be assessed in accordance with our security procedures and applicable law, and we reserve the right to take corrective actions to protect accounts and the wider user base.
Eligibility requirements
Access to our services is restricted to users who meet minimum legal age and capability requirements under applicable law. Eligibility may also depend on residency and jurisdictional restrictions; users are responsible for ensuring that participation is lawful where they are located. We may refuse registration or disable accounts where legal or regulatory constraints prevent lawful operation.
Acceptable use of the service
Prohibited conduct includes fraudulent activity, misuse of promotions, collusion, advantage play intended to abuse system integrity and any actions that undermine fair play. Use of automated tools, bots or software to interact with the service is not permitted unless expressly authorized. We monitor activity for compliance and may suspend or terminate accounts that breach acceptable use rules.
Bonus and promotion rules
Promotional offers, bonuses and free credits are subject to specific terms that govern eligibility, wagering requirements, game contributions, expiration and maximum cashout limits. General principles require honest use, single-account participation and compliance with promotional rules. We retain the right to withhold, revoke or reclaim bonuses where misuse, error or suspected abuse is identified.
Deposits and withdrawals
Deposits must be made using approved payment methods and in the manner described in our banking terms. Withdrawals are processed to accounts validated in the user’s name following completion of any required verification. Processing times and limits depend on payment providers and verification status; fees may apply as disclosed in the payment terms. We may delay payouts to complete security checks or to comply with legal obligations.
Dispute handling
Concerns about account activity, transactions or terms should be raised with our customer support through the available channels. We aim to investigate and respond promptly and will apply internal procedures to resolve disputes. Where resolution cannot be reached internally, rights to pursue remedies under applicable law remain unaffected.
Updates to the terms
These terms may be amended from time to time. Notice of material changes will be provided through published updates or direct communication when required. Continued use of the service after changes are posted constitutes acceptance of the updated terms, and we recommend users review terms periodically to stay informed of their obligations and rights.